Frequently Asked Questions
If you can’t find the answer to your question, contact us [email protected].
Membership & BabyPage Experience
Do I have to pay for my BabyPage Account?
BabyPage offers two types of accounts. BabyPage offers a free version which allows you to capture your child’s milestones, organize them in an engaging dashboard, upload your photos and track your child’s growth.
BabyPage Plus is our premium subscription and is available for $7.99/month, $13.98/3 months or $45/year. Plus members receive access to the full BabyPage experience where you can add multiple children to one BabyPage account, add multiple photos to your BabyPages with collage features, auto- generate and customize your child’s story with easy to use prompts, download high resolution BabyPages without watermarks, and access an extensive library of illustrations, borders and cover designs. Upgrade to Plus here.
To compare the various membership options, Click here.
Do you offer a free trial so I can preview the benefits of a Plus membership?
Yes! Right now we offer a 7-day free trial for all membership options. You can test drive the BabyPage experience and see how easy it is to document all of your child’s memories and milestones. You can also create babypages using Plus features such as premium decorative content and cover options.
Can you add multiple pictures to a page?
With a BabyPage Plus account, you can select from various photo collage options for each babypage you design. Free BabyPage users can upload one picture for each babypage.
We also have the option to create 'Photo Only' milestones, so you can add photos to both sides of your babypage. With this option, you can add text labels to each side of the page and select the label's position. 'Photo Only' milestones are currently a PLUS feature, so if you would like access to this feature you can upgrade or sign up for your PLUS account here.
Can you add multiple kids to one account?
Yes, you can only add multiple children to a BabyPage Plus account. Click here to sign-up for a BabyPage Plus account. As a free user of BabyPage, you can only have one child profile per account.
Can I create a pregnancy book?
Yes! We launched pregnancy milestones in early 2021!! You can now capture milestones from pregnancy test, ultrasounds, growth, gender reveal, baby shower, birth story, and much more. We have over 20 pregnancy milestones to capture your unique pregnancy journey.
Can I go back and add past milestones?
Yes! Navigate to the Milestones page and simply select whatever holiday or milestone you wish to complete. Our technology will automatically assign the correct date based on your kid’s birthdate or the holiday you wish to complete. This is a lifesaver for most moms that are often too busy to record the memory in the moment.
Can I make pages and books for my older kids or is this just for babies?
You can absolutely create babypages and books for older kids! Our current milestones go up to 3 years old, but with holidays and custom pages you are sure to fill books full of memories for every age!
We are currently working to expand the question prompts for ‘My 1 st Events’ which capture everything from first tooth to first trip to the beach. These milestones are mostly for older kids and you can always create custom babypages to document all of your child’s milestones no matter what their age.
Does BabyPage keep my photos and information safe/secure?
Absolutely! We use Amazon Web Services, which is the most secure cloud computing environment available today. Their high security standards and compliance certifications mean that your customer data is always safely stored.
Is there a BabyPage iPhone or Android app?
Yes! BabyPage is available on iOS here. We are currently working the Android app, but it is not available at this time. No matter which smart phone you own, you can always use our web interface to create your account, create babypages, and build books at www.babypage.com
How much does a printed book cost?
We have several options which all include 30 BabyPages per book.
- Small Soft Cover (6”x6”) for $23
- Large Soft Cover (8”x8”) for $31
- Large Hard Cover (8”x8”) for $51
Printed books with over 30 BabyPages will incur some additional costs per BabyPage ($0.50 per BabyPage for 6”x6” books and $0.75 per BabyPage for any 8”x8” books).
Click here to see more about our printed book options and cover designs. With these options, you can create a beautiful book at any price point!
Do I need to be a Plus member to print a book?
No. Our free users can print books too! However, free users have a limited selection of illustrations, borders, and cover designs. Also, Free users can only store up to 15 babypages.
What will my printed book look like?
Once you create a book, you can preview it by tapping on the book and selecting “Preview”. This will allow you to flip through all of your pages. For more information about the book formats, Click here.
How many pages do I need to create a book?
You will need to create a minimum of 8 babypages to build and print a book. Each book has a maximum of 100 babypages.
Why did you change the prices of the books?
We have and will continue to make every effort to keep our prices as low as possible. However, as a small business and given market conditions, we must adjust prices in order to maintain and deliver the highest quality product.
Previously, we were able to lower books prices after securing reduced supply costs/rates. However, due to the rapid and significant increase to the cost of both paper and printing, our book prices will increase by $3 per book effective 8/18/21.
From paper mill closures to increased wood pulp prices to higher than usual transportation costs, the global pandemic has affected the price of printed goods in a big way. Here are just a few of the factors that have affected our books:
- The cost of paper pulp is up 35% this year.
- Lumber costs are up 400% which directly impacts the cost of paper pulp.
- Oil costs are up 40% which increases shipping costs.
- Labor costs are rising which affects our printing partners.
We are making every effort to keep our books affordable and to maintain our flexible pricing options. We will continue to monitor costs and will reevaluate our pricing based on market changes to bring you the best value.
Can I put a photo on the cover of my book?
All accounts feature beautifully designed covers for the front of your book and you can include your baby’s name and a subtitle (typically their birth date, holiday, or any text you’d like). You cannot insert a photo on the cover of your book.
Does the question content appear in the books?
Yes. Each babypage has a picture(s) on the left hand side and story content on the right hand side. You fill out the question prompts and we auto-generate the story content! If you want to change any of the content, you can tap the pencil icon to edit.
'Photo Only' babypages will have photos on both the left and the right hand side.
Will my book look exactly like the preview?
Due to variations in the printing process, pages may be trimmed up to ¼” around the perimeter. This means that photo pages could have noticeable differences when comparing the digital preview to the printed page(s).
We suggest all important photo details such as faces and text be kept away from the perimeter of the page. Please refer to this visual representation of a babypage photo collage with printer cut lines, and design your pages accordingly.
Are the babypages printed in chronological order?
No. When you create a book, you will be asked to select the babypages you want to include. Once you have selected all of the pages you wish to include, you will be prompted to tap and drag them into the order you desire. The dates of each babypage are included so re-ordering your pages is usually quick and easy!
Can I make changes to my book after ordering it?
Unfortunately, once you order a book to be printed and shipped, it is not possible to make changes. That is why it is extremely important that you review all of your content before ordering your book.
When will my book be delivered?
Typically, you will receive your book(s) 10-14 days after you submit the order with Standard Shipping and 7-10 days with FedEx 2-Day Shipping. Printing and shipping are largely dependent on when you place your order, as books are only printed Monday-Friday. You will receive an update via email so that you can track when your book is shipped, as well as the estimated delivery date.
More details with regards to shipping:
We are not responsible for shipping delays that occur on the carrier-level. Examples of these delays include, but are not limited to the following;
- Holiday periods could cause additional delays due to volume.
- Inclement weather and natural disasters may disrupt or delay delivery services.
- The COVID-19 pandemic has caused delays for all shipping carriers (USPS, UPS, and FedEx) due to increased volume and lower staffing.
For updates regarding shipping disruptions, please visit the appropriate courier website.
Do you ship to Canada?
We ship to Canada! There is a flat fee of $12.00 USD for all orders shipped to Canada. Also, Canadian customers are responsible for any duties or customs fees upon delivery. Please estimate 10-14 days from the time you place the book order for delivery.
Do you ship Internationally?
At this time, we are only able to ship books to the US and Canada.
Other General Questions
Here are the official refund policies governing each BabyPage product. We want our users to be completely satisfied, so if you have specific concerns please email us at [email protected] for support.
We offer a 7-day free trial to every user, so that you have a chance to try BabyPage before committing to a Plus subscription. Therefore, we do not provide refunds on Plus subscriptions, of any length, past the 7-day free-trial period.
If you purchased a subscription via iTunes/iOS app store, you must contact Apple directly. We do not have the ability to process iOS app store refunds. Only Apple can process refunds for purchases made through an iTunes account.
If you are not satisfied with your BabyPage book, please contact us immediately. We want you to love your book(s) and cherish it for a lifetime!
- If BabyPage was at fault for the mistake, we will replace your book immediately and at absolutely no cost to you.
- If you realize upon receipt that you made a mistake (spelling, photo cropping, or other issues that could have been corrected during the pre-printing preview/review process) we would be happy to help you fix your book and provide 20% off the cost of re-printing.
- If there is damage to your book order due to shipping, please let us know within 72 hours of receipt and we will replace it ASAP at no cost to you.
- As a small business, we are not able to offer refunds if you have simply changed your mind or no longer want your book(s).
BabyPage gift cards are non-refundable and non-returnable. If you need to modify your gift card voucher or change the recipient for any reason, we would be happy to help you with these adjustments. Please email [email protected] for assistance.
How do I redeem a Gift Card?
To redeem a gift card, simply sign up for an account at BabyPage.com. Once you have an account, navigate to your Profile and click Redeem Code under the Gift Card section. This will allow you to store your gift card under your account.
You can also redeem gift cards in the checkout process by entering the code within the cart Discount field.
- Gift card balances cannot be applied to shipping costs.
- Although you can also redeem gift card codes within the iOS app, you will not be able to apply the balance to the cost of a Plus membership. In order to apply your gift card balance to the cost of a Plus membership, you must redeem via the website BabyPage.com
How do I unsubscribe from my BabyPage Plus account?
Click on My Account and Profile Settings, you will see your current subscription under Member Status. Press the Unsubscribe button and follow the steps to unsubscribe from your BabyPage Plus account. If you purchased a Plus subscription via the iOS app, you will have to cancel your subscription via the iTunes store so you are no longer charged for the service.
How do I deactivate my account?
Click on My Account and Profile Settings, scroll down, at the end of that page you can see the Deactivate Account button. Make sure that you don’t have an active BabyPage Plus subscription. If you do, please unsubscribe from your BabyPage Plus membership first.